Shipping Policy

Effective Date: 1st January 2025

Afrocity is committed to providing a reliable and efficient shipping experience for our customers. This Shipping Policy outlines the terms and conditions for the delivery of products purchased through our multi-vendor platform, including the website ("Website") and mobile applications ("Apps").

1. Shipping Destinations

Afrocity delivers locally and internationally . Some items may have shipping restrictions based on the vendor’s policies or delivery service limitations.

2. Shipping Options and Timeframes

Afrocity offers a range of shipping options to meet your needs. Delivery times may vary depending on the vendor, shipping option selected, and destination.

1. Standard Shipping:

   • Estimated delivery time: [7 - 21 business days]

   • Available for most locations.

2. Express Shipping:

   • Estimated delivery time: [5-7 business days]

   • Additional charges may apply.

3. Vendor-Specific Shipping:

   • Certain products may have unique shipping arrangements as specified by the vendor.

3. Shipping Costs

• Shipping costs are calculated at checkout based on the shipping method, destination, and weight of the items.

• Some vendors may offer free shipping on orders over a specified amount. Check individual vendor policies for details.

4. Order Processing

• Vendors typically process orders within 1-3 business days. Processing times may vary for custom or made-to-order items.

• Orders placed on weekends or holidays will be processed on the next business day.

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email containing a tracking number and link to track your shipment. Tracking availability may vary based on the shipping method selected.

6. Delivery Issues

1. Delayed Deliveries:

   • If your order is delayed, contact Afrocity support or the vendor directly through the app or website.

   • Delays caused by factors such as customs, weather, or unforeseen circumstances may occur and are beyond our control.

2. Lost or Damaged Items:

   • If your item is lost or arrives damaged, notify Afrocity support within 7 days of the delivery date. Include photos and any relevant details to expedite resolution.

3. Incorrect Address:

   • Afrocity is not responsible for items delivered to an incorrect address provided by the customer. Ensure all shipping details are accurate before confirming your order.

7. Vendor-Specific Shipping Policies

Each vendor on Afrocity may have unique shipping policies. Please review the vendor’s shipping terms on their store page before completing your purchase.

8. International Shipping

• Afrocity facilitates international shipping for certain vendors and products. Customs duties, taxes, and import fees are the responsibility of the customer.

• Ensure compliance with your country’s import regulations before placing an order.

9. Contact Information

For shipping-related inquiries, please contact Afrocity support:

• Email: support@afrocity.ng

• Help Center: Accessible through the Afrocity app or website.

By shopping with Afrocity, you agree to this Shipping Policy. Thank you for choosing Afrocity for your shopping needs!