Privacy Policy

Effective Date: 1st January 2025

Afrocity ("we," "us," "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our multi-vendor e-commerce platform, including our website ("Website") and mobile applications ("Apps"). By using Afrocity, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

• Name, email address, phone number, and postal address.

• Payment information (processed securely through third-party gateways).

• Account details, including login credentials.

b. Non-Personal Information

• Browser type, operating system, and device information.

• IP address and location data.

• Usage data, such as pages visited, features used, and time spent on the platform.

c. Vendor-Specific Information

• Business details, including tax identification numbers, product inventory, and sales history.

• Bank account information for payouts.

d. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance user experience, analyze usage, and deliver personalized content and ads. For more details, refer to our Cookie Policy.

2. How We Use Your Information

We use the information we collect to:

1. Provide, operate, and improve the Afrocity platform.

2. Process orders and manage payments.

3. Facilitate vendor transactions and payouts.

4. Communicate with you regarding your account, orders, and support requests.

5. Personalize your experience and display relevant products and offers.

6. Detect and prevent fraudulent activities, unauthorized access, and violations of our Terms and Conditions.

7. Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. However, we may share your data with:

1. Vendors: To fulfill orders and facilitate transactions.

2. Service Providers: For payment processing, hosting, marketing, and analytics.

3. Legal Authorities: If required to comply with applicable laws or in response to valid legal requests.

4. Business Transfers: In case of mergers, acquisitions, or asset sales involving Afrocity.

4. Your Privacy Choices

You have the following rights:

1. Access and Correction: Request access to or correction of your personal data.

2. Data Deletion: Login to your account, go to your profile, click the "Delete Account" option, confirm account deletion. please note that it may take upto 90 days to completely delete your data from our servers. Any account deleted cannot be recovered.
   

3. Marketing Preferences: Opt-out of receiving marketing communications by following the unsubscribe link in our emails or adjusting your account settings.

4. Cookie Preferences: Manage your cookie settings through your browser or our Cookie Policy.

To exercise your rights, contact us at support@afrocity.ng

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Third-Party Services

Our platform may contain links to third-party websites or services. Afrocity is not responsible for the privacy practices of these external platforms. We encourage you to review their privacy policies before providing any information.

7. Children’s Privacy

Afrocity is not intended for use by individuals under the age of 18 without parental consent. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, contact us immediately at [Insert Email Address].

8. International Users

If you are accessing Afrocity from outside Nigeria, your data may be transferred to and processed in our servers located outside Nigeria. By using Afrocity, you consent to such data transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by email or through prominent notices on our platform. Continued use of Afrocity constitutes your acceptance of the revised policy.

10. Contact Information

For questions or concerns regarding this Privacy Policy, please contact us at:

• Email: support@afrocity.ng
  

By using Afrocity, you agree to this Privacy Policy. Thank you for trusting Afrocity with your personal information.