Yes, Afrocity facilitates dispute resolution to ensure a fair outcome for both parties.
Contact the vendor through your Afrocity account or reach out to Afrocity support for resolution.
You can reach our support team via:
Email: support@afrocity.ng
Help Center: Accessible through the app or website.
Log in to your Afrocity account, navigate to the "Account Settings" section, and update your details.
Use the "Forgot Password" option on the login page to reset your password. You’ll receive an email with instructions.
Click on the "Sign Up" button on the website or app, fill in your details, and follow the prompts to create your account.
Yes, Afrocity offers promotional tools to help vendors boost visibility and sales. Contact our support team for more information.
Payments are transferred to your registered bank account or mobile wallet based on the agreed payout schedule.
Yes, Afrocity charges a 5% commission on each sale.
To become a vendor:
1. Sign up for a vendor account on Afrocity.
2. Complete your store profile and upload your products.
3. Start selling and reach a wide customer base!
Once your order is shipped, you’ll receive a tracking number and link via email or SMS. Use these details to monitor your shipment’s progress.
Yes, Afrocity has a return policy. Items can be returned within 7 days of delivery if they meet the return conditions. For more details, refer to our Return Policy.
Delivery times depend on the vendor and your location. Estimated delivery times are provided at checkout.
We accept various payment methods, including credit/debit cards, mobile money, and secure online payment gateways. Payment options may vary by location.
To place an order:
1. Browse products and add items to your cart.
2. Proceed to checkout and provide your shipping details.
3. Complete your payment using one of our secure payment options.
Yes! Afrocity has mobile apps available for both Android and iOS devices, offering a seamless shopping and selling experience
Afrocity is a multi-vendor e-commerce platform connecting African vendors with customers worldwide. We offer a wide variety of products across numerous categories and empower vendors to grow their businesses
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